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- DIGITAL FOUNDATION
- Advanced Analytics
- Artificial Intelligence
- Automation
- Cloud
- Services
- Business Process as a Service
- Connected Intelligence and AI
- Digital Consulting
- Digital CX
- Digital Engineering Services
- Digital Operations

Business Process as a Service

Enhance business performance and create new keys for your business, your workforce and your clients

- **Contact Center as a Service** Future-ready contact center operations
- **Finance BPaaS** Digital-led finance operations
- **Healthcare BPaaS** Smarter hospitals, better care
- **HR BPaaS** Elevate employee experience
- **Insurance BPaaS** Digital-first insurance operations
- **IoT+ as a Service** Smarter operations with IoT, analytics, and automation
- **Telco BPaaS** Empowering Telco business excellence

Connected Intelligence

Unlock the full potential of your data to operationalize transformation strategy

- **Data and Analytics** Smarter decisions, measurable outcomes
- **Data and Analytics Advisory** Convert business problems to opportunities
- **Data Engineering** Build a future-ready data foundation
- **Data Management Office** Unlock the value of your cloud data
- **Data Science** From data to insights and outcomes
- **Research and Market Intelligence** Empower business decisions with AI-powered research insights

Artificial Intelligence Augment human expertise with AI to unlock new possibilities, transformative outcomes and enduring relationships.

- **Gen AI-Powered Tools & Platforms** Business outcomes, powered by AI
- **AI Solution Development** Tailored AI solutions for your DNA
- **AI as a Service** AI on demand, at scale
- **Data and AI Security** Safeguarding digital foundations for enterprises.
- **AI Infrastructure and Engineering** Power your AI ambitions
- **Ethical AI** Ethical and responsible AI

Digital Consulting

Design and implement a digital transformation strategy that is agile, value-driven, and aligned to business outcomes.

- **Insight and Design Labs** Human-centric CX and EX with AI
- **Experience-Led Digital Transformation** Experience-led transformation journey
- **Digital Acceleration Center** Transform at speed and scale

Digital CX

Reinvent customer and employee experiences to achieve increased engagement, loyalty and customer lifetime value.

- **Contact Center as a Service** Future-ready contact center operations
- **CX Engineering** Deliver seamless omni-channel engagement
- **Insight and Design Labs** Human-centric CX and EX with AI
- **Digital Consulting** Transformation strategy for digital enterprises
- **Experience-Led Digital Transformation** Experience-led transformation journey
- **Digital Acceleration Center** Transform at speed and scale
- **Trust and Safety** Secure your content and brand
- **Ad Sales and Operations** High-performance ad ops for enterprises

Digital Engineering Services

Accelerating your digital transformation journey

- **AI & Automation** Augment human expertise with AI
- **Connected Intelligence** Driving insights-led decisions and innovation
- **Custom Applications & Modernization** Customized solutions to uplift & evolve application ecosystem
- **Digital Assurance** End-to-end quality assurance for seamless experiences
- **Enterprise Packaged Applications** Accelerated E2E solution transformation across enterprise technology
- **Experience Engineering** Engineering customer and employee experiences for impact
- **Infrastructure & Cloud Services** Build a strong digital foundation with cloud
- **Product Engineering** Engineering capabilities powering modern enterprises

Digital Operations

Reimagine your business operations with AI and automation to transform into an agile, digital enterprise.

- **Digital Finance** Digital solutions for finance operations
- **Enterprise Technology Services** Transform your enterprise support operations with generative AI
- **HR Operations** Optimize HR processes, enhance EX
- **Intelligent Automation** Enabling smarter processes and enhanced experiences
- **Returns Management** End-to-end Returns Management Transformation

Industry Operations

- **Banking & Financial Services**
- **Communications, Media and Entertainment**
- **Energy and Utilities**
- **Healthcare**
- **Insurance**
- **Mortgage Services**
- **Retail, Marketplaces, and Consumer Packaged Goods**
- **Technology**
- **Travel, Transportation, Hospitality & Logistics**
- Industries

- Banking & Financial Services
- Communications, Media, and Entertainment
- Energy and Utilities
- Healthcare
- Insurance
- Manufacturing
- Mortgage Services
- Retail, Marketplaces, and Consumer Packaged Goods
- Technology
- Travel, Transportation, Hospitality & Logistics

Communications, Media, and Entertainment

- **Communication Services** Empowering customer-centric digital transformation for telecom
- **Media and Entertainment** Driving growth with exceptional digital experiences

Healthcare

- **Payer** Enabling payers to deliver affordable, quality care
- **Provider** Provider solutions for better patient outcomes
- **ISVs** Propelling innovative healthcare product journeys
- **Life Sciences** Pioneering digital excellence in life sciences
- **MedTech** Empowering digital innovation in medtech

Insurance

- **Life Insurance** Reimagining insurance with integrated digital solutions
- **Property & Casualty Insurance** Delivering customer outcomes across P&C value chain

Technology

- **Digital Platforms** Smart platform solutions for enhanced experiences
- **Gaming** Engineering exceptional experiences for gaming industry
- **Hardware, OEM and Semiconductor** Tailored solutions for accelerating hardware and OEM growth
- **Software, ISVs, and SaaS** Powering SaaS success with world-class customer support
- **EduTech** Accelerate digital transformation to enhance learner engagement and outcomes

Travel, Transportation, Hospitality & Logistics

- **Airlines** Transforming airlines with experience-led strategies
- **Cargo and Logistics** Shaping the digital future for cargo and logistics industry
- **Hospitality** Enhancing guest experiences with hyperpersonalization and digital excellence
- Products and Platforms

- AI & Automation
- Customer Experience
- Digital Business Process
- Digital IT

AI & Automation

- **Sutherland Agent Success** AI-powered agent assist
- **Sutherland Anywhere®** Remote workforce management platform
- **CloudTestr** AI-powered test automation
- **Cognitive Knowledge Engine (CKE)** AI-driven information self-service
- **Sutherland Connect®** Omnichannel CX powered by AI
- **Conversational AI** Intelligent chat & voice support automation
- **Sutherland CX360®** Customer 360° insights
- **eSeal®** Intelligent supply chain visibility platform
- **Extract** Document digitization made easy with AI
- **Robility®** Enterprise hyperautomation platform
- **Sutherland Sentinel AI®** Secure your data
- **Sutherland Translate AI®** AI-powered multi-lingual translation

Customer Experience

- **Cognitive Knowledge Engine** AI-driven information self-service
- **Sutherland Connect®** Omnichannel CX powered by AI
- **Conversational AI** Intelligent chat & voice support automation
- **Sutherland CX360®** Customer 360° insights
- **Level Up** Empowering a high-performance workforce
- **SmartLeap® HelpTree** Smarter knowledge management with AI
- **Sutherland Translate AI®** AI-powered multi-lingual translation

Digital Business Process

- **Sutherland altra®** Transform airline finance operations
- **Sutherland Anywhere®** Remote workforce management platform
- **eSeal®** Intelligent supply chain visibility platform
- **Extract** Document digitization made easy with AI
- **SmartLeap® HelpTree** Smarter knowledge management with AI
- **Prodigy** Digitize and automate F&A processes
- **Sutherland Sentinel AI®** Secure your data
- **Sutherland SmartCred®** Digitalize credentialing processes

Digital IT

- **Sutherland Anywhere®** Remote workforce management platform
- **CloudTestr** AI-powered test automation
- **Cognitive Knowledge Engine (CKE)** AI-driven information self-service
- **E-Hub** Automate healthcare information exchange
- **SmartHealthConnect & SmartHealthAnalytics** Real-time BI/reporting & actionable insights
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# Digital Outcomes

Digital Outcomes is our North Star, always guiding how we innovate, collaborate, and deliver. Whether we are in process excellence, analytics, IT, design, or engineering, we are contributing to measurable transformation powered by AI, Cloud, Automation, and Advanced Analytics.

Explore Case Studies

# Illuminating Intelligent Enterprises

Unlock the power of Digital, Cloud, and AI to move beyond legacy systems and illuminate your path to transformation.

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# Sutherland Unveils Insurance AI Hub to Break Industry’s ‘Pilot Trap’

Purpose-built Agentic AI ecosystem with specialized agents already delivering measurable ROI in underwriting, claims, policyholder servicing, and more.

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## About Us

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.
For Enterprises, these are key factors of success. For us, they’re our core expertise.

We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering Services – the foundation that powers rapid innovation and scalable business transformation.

We’ve created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as-a-service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don’t just enable change – we engineer digital outcomes.

**Sutherland**
Digital Outcomes.

**Engineering Digital Outcomes**

$500M

In annual written premiums delivered for commercial insurance leader

70%

Efficiency uplift through digital operations for a global technology leader

35%

Cost savings for a global e-commerce giant

60%

Margin improvement for a leading airline through intelligent automation and digital modernization

25%

Uplift in customer delight through digital CX transformation for a leading fintech and digital bank

40%

Increase in receivables for a leading municipal health system with operational transformation

## Transformation Stories

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Driving Global Service Expansion to 20+ Languages, 24X7 for Spotify Through AI-Powered Translation

Case Study

Driving Global Service Expansion to 20+ Languages, 24X7 for Spotify Through AI-Powered Translation

Read MoreRead More – Driving Global Service Expansion to 20+ Languages, 24X7 for Spotify Through AI-Powered Translation

Delivering 35% Cost Savings and 3x Faster Purchase Cycles for a Global Sportswear Manufacturer Through Cloud Transformation

Case Study

Delivering 35% Cost Savings and 3x Faster Purchase Cycles for a Global Sportswear Manufacturer Through Cloud Transformation

Read MoreRead More – Delivering 35% Cost Savings and 3x Faster Purchase Cycles for a Global Sportswear Manufacturer Through Cloud Transformation

Driving $16M Revenue Boost for Global PC Leader through AI-Powered CX Transformation

Case Study

Driving $16M Revenue Boost for Global PC Leader through AI-Powered CX Transformation

Read MoreRead More – Driving $16M Revenue Boost for Global PC Leader through AI-Powered CX Transformation

Global Conglomerate Reduces Technology Costs by 30% Through Cloud Modernization

Case Study

Global Conglomerate Reduces Technology Costs by 30% Through Cloud Modernization

Read MoreRead More – Global Conglomerate Reduces Technology Costs by 30% Through Cloud Modernization

A 25% Efficiency Uplift and 40% Cost Optimization: A Leading Financial Services Provider Transforms Operations with Sutherland

Case Study

A 25% Efficiency Uplift and 40% Cost Optimization: A Leading Financial Services Provider Transforms Operations with Sutherland

Read MoreRead More – A 25% Efficiency Uplift and 40% Cost Optimization: A Leading Financial Services Provider Transforms Operations with Sutherland

Driving AI-Led Financial Transformation for a Leading Airline, Achieving a 60% Cost Optimization

Case Study

Driving AI-Led Financial Transformation for a Leading Airline, Achieving a 60% Cost Optimization

Read MoreRead More – Driving AI-Led Financial Transformation for a Leading Airline, Achieving a 60% Cost Optimization

Insurer Secures $500M Premiums with 98% CSAT & 80% Faster Quote-to-Bind

Case Study

Insurer Secures $500M Premiums with 98% CSAT & 80% Faster Quote-to-Bind

Read MoreRead More – Insurer Secures $500M Premiums with 98% CSAT & 80% Faster Quote-to-Bind

Transforming Claims Operations for a Fortune 500 Insurer through Digital Innovation, Delivering 28% Efficiency Improvement

Case Study

Transforming Claims Operations for a Fortune 500 Insurer through Digital Innovation, Delivering 28% Efficiency Improvement

Read MoreRead More – Transforming Claims Operations for a Fortune 500 Insurer through Digital Innovation, Delivering 28% Efficiency Improvement

## How We Engineer Digital Outcomes

With deep expertise in data, AI, and digital engineering—along with powerful products and platforms—we help businesses transform, streamline operations, enhance customer experiences, and develop innovative solutions. And we deliver it all through a seamless as-a-service model.
Explore Services

##### Artificial Intelligence

Harness AI to automate tasks and boost your team’s expertise—opening up new opportunities and delivering real business impact.

Learn More

##### Automation

Build smarter processes, solve your toughest business challenges, and create outstanding experiences using hyperautomation and AI.

Learn More

##### Cloud Engineering

Accelerate your cloud journey and tap into the true power of data and AI.

Learn More

##### Advanced Analytics

Turn data into action—unlock insights, enable smarter decisions, and power innovation across your business.

Learn More

##### Digital CX

Reimagine the experiences of your customers and employees to boost engagement, build loyalty, and grow long-term value.

Learn More

##### Digital Operations

Rethink how your business runs—use AI and automation to become more agile, efficient, and ready for what’s next.

Learn More

## Insights

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AI Opportunity Assessment Calculator for Telcos

AI Opportunity Assessment Calculator for Telcos

Read MoreRead More – AI Opportunity Assessment Calculator for Telcos

Sutherland Recognized as: Major Contender – Everest Group Digital Workplaces Service PEAK Matrix Assessment 2024 | Mid-market Enterprises

Sutherland Recognized as: Major Contender – Everest Group Digital Workplaces Service PEAK Matrix Assessment 2024 | Mid-market Enterprises

Read MoreRead More – Sutherland Recognized as: Major Contender – Everest Group Digital Workplaces Service PEAK Matrix Assessment 2024 | Mid-market Enterprises

HFS Horizons Report Puts Sutherland in Horizon 3 Category for the Most Advanced Travel Industry Service Providers

HFS Horizons Report Puts Sutherland in Horizon 3 Category for the Most Advanced Travel Industry Service Providers

Read MoreRead More – HFS Horizons Report Puts Sutherland in Horizon 3 Category for the Most Advanced Travel Industry Service Providers

5 Ways AI Is Driving Better Customer Experience

5 Ways AI Is Driving Better Customer Experience

Read MoreRead More – 5 Ways AI Is Driving Better Customer Experience

Redefining Network Operations: The Importance of AI-Driven Predictive Fault Management

Redefining Network Operations: The Importance of AI-Driven Predictive Fault Management

Read MoreRead More – Redefining Network Operations: The Importance of AI-Driven Predictive Fault Management

## Contact Us

Thanks for reaching out! We look forward to talking soon.

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## Contact Us

## Thanks for reaching out!

We look forward to talking soon.