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PCI Compliance and Payment Security Solutions | Sycurio

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Solutions

#### Solutions

Secure payments in any live agent or self-service channel

Overview Voice Digital IVR

#### Industries

Powering secure, compliant payments focused on your unique industry challenges

Healthcare Banking, Finance & Insurance Travel, Leisure & Hospitality Retail & Consumer Services Government, Education & Non-Profit Energy & Utilities Telecommunications & Technology

Integrations

#### Integrations

Unlock secure payments through powerful partnerships and proven integrations

Overview Amazon Connect Epic EHR Genesys Cloud Contact Center Avaya Cloud Contact Center Software NICE CXone CXi Platform Five9 Cloud Contact Center Talkdesk Cloud Call Center Software Salesforce CRM Mitel MiContact Center Cisco Cloud Contact Center

#### Partners

Build, grow, and innovate through Sycurio’s global partner network

Partner Program PSP Providers

Knowledge

#### Knowledge

Discover industry-leading insights, research, and news through our expert resources

Media Center Resources Blog Glossary Compliance 101

About

#### About

Explore Sycurio’s commitment to secure, compliant payment solutions

About Success Stories Leadership Certifications Secured by Sycurio Sycurio Trust Center Careers Contact

Support

#### Support

Access Sycurio’s dedicated support team for fast, expert assistance

Customer Support Support Portal

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# Effortless, compliant payments in every channel.

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## Trusted by global enterprises

Our customers

## Better experience for agents

Sycurio enhances agent experience by streamlining PCI DSS compliance, securing payments, and enabling omnichannel support.

Agents can handle multiple channels with less manual effort, fewer escalations, and improved KPIs.

With flexible payment options and end-to-end visibility, Sycurio empowers teams to deliver faster, safer, and more efficient customer interactions.

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## Better experience for customers

Sycurio revolutionizes customer experience by enabling secure, real-time payments across every channel.

Our simplified voice, digital, and IVR PCI compliance solutions reduce handling times and enhance first contact resolution.

The outcome? Seamless, channel-of-choice transactions that drive higher CSAT scores and stronger KPIs.

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## Why choose Sycurio for your secure payment solution?

### Reduce cost, improve CX, maximize ROI

- PCI DSS compliance in every channel: voice, digital, self-service, IVR, or hybrid
- Shorten handling times and improve customer satisfaction
- Increase first contact resolution rates to reduce operational costs
- Accelerate revenue recognition and strengthen cash flow

- Minimize PCI scope and reduce audit effort
- Use tokenization to isolate and protect cardholder data
- Fast implementation and integration with existing CCaaS, CRM, and PSP platforms
- AI-enabled to future-proof your modernization initiatives

Whitepaper: AI-Powered Payments - Driving Contact Center Excellence for Customers and Agents. Revolutionizing Customer and Agent Experiences with AI In today’s fast-paced digital landscape, ...

Switch on Sycurio for IVR payments. Leverage your IVR to securely accept payments. Deflect more calls and reduce agent handling time.

Whitepaper: Trends in Agent and Agentless Payment Preferences. Learn why live agent and agentless payment preferences matter during digital transformation. When ...

Pause & Resume factsheet. Although Pause and Resume has become a widely used contact center practice, it does not necessarily ...

DTMF masking for PCI DSS compliance fact sheet. If your organization handles phone‑based payments, ensuring both customer trust and regulatory ...

PCI DSS v4.0 - what you need to know. Understanding the changes in PCI DSS v4.0 is essential for adapting your security practices and ...

**Resources**

### Learn from our experts

View resources

## Sycurio for
every industry

Sycurio helps organizations across every industry deliver secure, seamless payments while elevating the customer experience.

Our flexible, PCI-compliant solutions reduce risk, improve efficiency, and ensure fast, frictionless transactions—across any channel, industry, or point in the customer journey.

- Healthcare
- Banking, Finance & Insurance
- Travel, Leisure & Hospitality
- Retail & Consumer Services
- Government, Education & Non-Profit
- Energy & Utilities
- Telecommunications & Technology

## How Sutter Health Transformed Payment Security

- Descoped PCI DSS across two contact centers, protecting 500+ agents and eliminating exposure to payment data—reducing compliance costs and risk of fines.
- Improved patient experience with secure, seamless phone payments—increasing satisfaction, agent efficiency, and trust through uninterrupted, compliant interactions.

"Sycurio enabled us to balance the best of both worlds – we are securing our data and simplifying compliance, while improving the patient experience. Our patients understand that their information is secure and enjoy the ease-of-use of Sycurio.Voice."

## Proven security. Trusted by regulators and enterprises.

## ## **Fast integration** into your tech stack

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## A globally trusted secure payments partner

Every payment matters—so does every customer interaction. That’s why leading enterprises choose Sycurio. Our secure, seamless solutions enhance customer experience, improve operational efficiency, and accelerate revenue—all while integrating effortlessly into your current tech stack.

### PCI compliance, frictionless and secure

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##### Simplify compliance while improving CX and reducing fraud risk

PCI compliance is complex and costly because every system and person handling cardholder data—including connected services and networks—must be assessed, creating challenges as digital and voice payment channels expand.

With Sycurio, PCI compliance requires minimal training as we mask payment card data, keeping it out of contact center systems, ensuring faster, smoother, and better customer experiences.

Sycurio’s patented payment method lets customers securely pay via phone keypad, speech, or digital links, bypassing your systems to reduce compliance costs and fraud risk.

Sycurio proactively updates to the latest PCI DSS standards, future-proofing your compliance and keeping your enterprise secure amid evolving payment security requirements.

#### Secure payment solutions for contact center agents

Sycurio.Voice is a globally trusted PCI DSS compliant solution that safeguards your customers’ sensitive card data during phone payments.

Prevent fraud by ensuring a frictionless, secure payment experience for both customers and agents—without any payment card data ever entering your organization.

Sycurio Voice

#### Secure payment solutions for self-service channels

Unlock Sycurio.Digital to accelerate PCI DSS compliant payments and enhance the customer experience, regardless of channel.

Streamline transactions across all digital and self-service payment channels (including AI-powered initiatives), increasing payment speed and reducing operations costs.

Sycurio Digital

#### Automated and secure IVR payment solutions

Leverage Sycurio’s IVR payment solution to securely accept payments over the phone without involving live agents.

By automating transactions and maintaining full PCI DSS compliance, you can reduce operational costs, collect revenue faster, and deliver a smooth, secure customer experience—24/7, without data ever entering your systems.

Sycurio IVR

#### Learn more
## Simplify payments, improve customer satisfaction

Request a demo

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