Page Inspect

Contact Center Solutions – Calls, Messages, AI Bots, Automation - VoiceSpin

- Product

example

AI SOLUTIONS- AI Dialer
- AI Voice Bot
- AI Chatbot
- AI Messaging
- AI Speech Analyzer
CALL CENTER SOLUTIONS- Outbound Call Center Software
- Inbound Call Center Software
- Cloud Call Center
- Virtual Call Center
CONTACT CENTER SOLUTIONS- Omnichannel
- Bulk SMS

PHONE SYSTEM- Cloud PBX
- VoIP Call Center Software
- International DIDs
Workforce Management- Performance Management
- Call Center QA Software
- Call Center Reporting

Features- Predictive Dialer
- Power Dialer
- AI Voice Agent
- AI Call Answering Service
- AI Call Summary
- Automatic Call Distribution
- IVR
- Call Routing
- Call Queue Management
- Call Recording
- Click-to-Call
- Mobile App
- View all features

Integrations- Salesforce
- Zendesk
- HubSpot
- Zoho
- Pipedrive
- Microsoft Dynamics 365
- Zapier
- View all integrations
- Solutions

example

By Business Type- Small Business
- Enterprise
By role- CEO
- CTO
- VP of Sales

By industry- Telemarketing
- Real Estate
- Education
- Insurance
- Retail
- Healthcare
- Finance

Learn more
- Pricing
- Partnership
- Resources

example

- Blog

Stay up-to-date on our latest articles about the contact center industry, technologies, and trends.
- Glossary

Get familiar with all the popular terminologies, acronyms, and abbreviations used in contact centers.
- Case Studies

Get a deeper insight into how our customers benefit from using our AI-powered contact center solutions.

- Knowledge Base

Access detailed integration guides and other self-help resources on how to use our solutions effectively.
- About

Get a sneak peek behind the scenes of the VoiceSpin team and the core values we hold as a company.

Social Media- Facebook
- X
- LinkedIn
- Instagram
- Youtube

- English

English  עִברִית
- CONTACT SALES

- Product
- AI SOLUTIONS- AI Dialer
- AI Voice Bot
- AI Chatbot
- AI Messaging
- AI Speech Analyzer
CALL CENTER SOLUTIONS- Outbound Call Center Software
- Inbound Call Center Software
- Cloud Call Center
- Virtual Call Center
CONTACT CENTER SOLUTIONS- Omnichannel
- Bulk SMS

PHONE SYSTEM- Cloud PBX
- VoIP Call Center Software
- International DIDs
Workforce Management- Performance Management
- Call Center QA Software
- Call Center Reporting

Features- Predictive Dialer
- Power Dialer
- AI Voice Agent
- AI Call Answering Service
- AI Call Summary
- Automatic Call Distribution
- IVR
- Call Routing
- Call Queue Management
- Call Recording
- Click-to-Call
- Mobile App
- View all features

Integrations- Salesforce
- Zendesk
- HubSpot
- Zoho
- Pipedrive
- Microsoft Dynamics 365
- Zapier
- View all integrations

- Solutions
- By Business Type- Small Business
- Enterprise
By role- CEO
- CTO
- VP of Sales

By industry- Telemarketing
- Real Estate
- Education
- Insurance
- Retail
- Healthcare
- Finance

Learn more
- Pricing

- Partnership

- Resources
- - Blog

Stay up-to-date on our latest articles about the contact center industry, technologies, and trends.
- Glossary

Get familiar with all the popular terminologies, acronyms, and abbreviations used in contact centers.
- Case Studies

Get a deeper insight into how our customers benefit from using our AI-powered contact center solutions.

- Knowledge Base

Access detailed integration guides and other self-help resources on how to use our solutions effectively.
- About

Get a sneak peek behind the scenes of the VoiceSpin team and the core values we hold as a company.

Social Media- Facebook
- X
- LinkedIn
- Instagram
- Youtube

- Contact Sales+18889082995

English

English  עִברִית

Book A Demo

Join our partnership program and receive **lifetime recurring commissions**🎉

CONTACT SALES

# AI Contact Center Solutions for Sales and Support Teams

Connect with prospects and customers, improve CX, and drive more sales with AI-first contact center solutions, fully integrated with your CRM.

- AI Voice Bot
- AI Chatbot
- AI Auto Dialer
- AI Messaging

CONTACT SALES









USE CASES

## How AI Voice Bots Can Drive Value for
Your Business: Real-world Use Cases
and Applications

- #### Support Automation and Troubleshooting

Deliver 24/7 support and free up your team from having to answer the same questions and resolve repetitive requests. The AI voice bot can easily handle FAQs, provide information, and troubleshoot tech issues autonomously or route calls to your live reps without losing any context.

- #### Appointment Scheduling and Reminders

Automate your entire appointment scheduling process. The voice bot can connect to your calendar software, check availability in real time, suggest suitable time slots, book appointments or demo calls, send confirmations, and deliver reminders – all without human intervention.

- #### Payment Reminders and Debt Collection

Handle payment reminders automatically and boost your collection rates. The AI voice bot can remind customers about upcoming or overdue payments, present debt details, and even process payments securely over the phone while freeing your agents from making collection calls.

- #### Replacing Traditional IVR Systems

Replace your legacy IVR with a smart AI voice bot. Instead of frustrating customers with outdated IVR menus like “Press 1 for support, 2 for sales”, the bot can interact with users through a natural dialogue, creating a much better experience and improving customer satisfaction.

- #### Promotional Campaigns and Recommendations

Reach out to your customers with special offers, seasonal deals, or new product launches. The AI voice bot can also provide highly personalized product recommendations based on customer preferences and history, upsell or cross-sell items, and answer any follow-up questions.

- #### Customer Surveys and Feedback Collection

Streamline and improve your survey and customer feedback collection. The bot can call your customers after a service interaction or a purchase to conduct a short satisfaction survey and capture more genuine open-ended feedback that you can use to improve your products or services.

- #### Real-time Inventory Lookup and Data Retrieval

Answer product availability questions without needing to rely on your human agents. The AI voice bot can check your ERP/inventory system and return an answer instantly. It can also find the nearest store where the product is available, suggest alternatives, and provide delivery timelines.

- #### Automated Cold Calling and Lead Qualification

Automate your cold calling and scale your outreach efforts without burning out your sales reps. The voice bot can initiate outbound calls, handle pre-sales, qualify your leads through a series of pre-qualification questions, route quality leads to your sales agents, and log everything in your CRM.

- #### Donor Outreach and Donation Processing

Automate your fundraising campaigns with an AI voice bot that acts as your tireless digital volunteer. It can make thousands of outreach calls to engage supporters, share your mission, securely collect donations over the phone, and sync all data with your donation management system.

### AI Voice Bot

Automate your call center operations with an enterprise-grade AI voice bot that speaks hundreds of languages, handles both inbound and outbound calls independently, and integrates with your back-end systems.

### AI Chatbot

Add a multilingual, RAG-based AI chatbot to your digital channels, provide 24/7 customer support, automate your lead qualification and appointment scheduling, and resolve up to 70% of requests without human reps.

#### AI Auto Dialer

Reach out to more prospects through AI predictive dialer. An intelligent lead/agent scoring and matching algorithm connects prospects to the best-suited sales reps to maximize your conversions.

#### AI Speech Analyzer

Monitor 100% of your calls for compliance, quality assurance, and performance management and prevent costly non-compliance issues with AI speech analytics.

#### AI Messaging

Support and engage with customers across digital communication channels. Manage all conversations from one place and make omnichannel CX your competitive advantage.

## Leverage AI to Support Customers Better,
Sell Faster, and Work Smarter

Integrations

### Out-of-the-box and custom integrations with any CRM system

Connect your contact center software with a CRM system of your choice and other business apps with ready-made and custom integration options.

Channels

### Digital communication channels united in a single AI-driven platform

Connect email, live chat, WhatsApp, Instagram, Facebook, and other digital channels to deliver a seamless omnichannel customer experience.

Features

### All the call center software features your team would ever need

Streamline your inbound and outbound call management with AI, automate routine tasks, and make your teams a ton more productive.

### All the call center software features your team would ever need

Streamline your inbound and outbound call management with AI, automate routine tasks, and make your teams a ton more productive.

### Digital communication channels united in a single AI-driven platform

Connect email, live chat, WhatsApp, Instagram, Facebook, and other digital channels to deliver a seamless omnichannel customer experience.

### Out-of-the-box and custom integrations with any CRM system

Connect your contact center software with a CRM system of your choice and other business apps with ready-made and custom integration options.

## Stop Missing Calls and Losing Leads with AI Voice Bots

With 70% of customers preferring to call, missing 20–40% of inbound calls can cost you big – AI voice bots ensure you never miss a ready-to-buy lead.

## A Contact Center Software Provider You Can Trust

19+ years in the call center industry

160+ local numbers in 160+ countries

80+ integrations with CRMs and business apps

### Join our satisfied customers

Pizza Hut

Compliance was an expense I thought we’d just have to live with forever but when we realized there are solutions to streamline our Quality Assurance process, even since GDPR came into play, I was delighted. We’ve decreased compliance-related costs by around 30%!

Lead Capital
Markets

Lots of companies claim their support teams are fantastic, but we’ve been truly impressed by VoiceSpin’s support services. Always responsive and quick, usually with a simple solution and I can reach them at any time. Downtime is a thing of the past for us.

MemoGlobal

Implementing the AI Dialer has been a game changer for us, we’ve been able to reduce staff costs and increase sales by approx 35% over the past 12 months. Our call center staff are talking to better leads and generally wasting less time.

## Give a Boost to Your Team’s Productivity with AI and Automation

Unlock the power of AI and automation to streamline operations and optimize your team’s performance. Discover how VoiceSpin’s AI cloud contact center solutions can help you do just that and so much more.

CONTACT SALES

### Frequently asked questions

- #### What is VoiceSpin, and how can it benefit my business?

VoiceSpin has been a global provider of AI-powered contact center software solutions for SMBs and large-scale enterprises for over 15 years. Our solutions, including cloud-based call center software, AI Auto Dialer, AI Speech Analyzer, AI Messaging, AI chatbots, and AI voice bots, enable businesses to effectively manage their communications with prospects and customers across various channels. These contact center tools are built to help you automate processes, boost your team’s productivity, improve customer experience, and drive more sales and revenue.
- #### Can both sales and support teams use VoiceSpin?

Absolutely yes! VoiceSpin offers solutions for both sales and customer support teams:

**Contact center tools for sales teams:** An AI predictive dialer can automate the dialing process, intelligently score your prospects, and connect them to the best-suited sales agents to help you maximize conversions. Besides that, AI bots can handle the initial lead qualification, so your sales reps have more time to focus on interacting with high-potential opportunities.

**Contact center tools for customer service teams:** Features like custom call routing, IVR, in-queue callbacks, omnichannel engagement, CRM integration, AI speech analytics, and call summary insights can help your support team resolve customers’ issues faster, on the first interaction. Plus, AI chatbots and voice bots can reduce the load on your support team by handling customer requests independently.
- #### What is a contact center solution?

A contact center solution is a software platform that helps businesses manage customer interactions across different channels from a single interface. That may include phone, email, SMS, live chat, social media, instant messaging apps, chatbots, and voice bots. It's basically a centralized hub where businesses can handle all customer communication, with the aim to deliver efficient and consistent service no matter what channels customers use.
- #### What is the difference between a call center and a contact center?

The primary difference between a call center and a contact center is the communication channels they handle. Call centers handle voice-based interactions (inbound and outbound) through phone calls. And today’s call centers are also increasingly integrating AI-powered voice bots that can manage inbound and outbound calls independently, without involving human reps. In contrast, contact centers typically support multiple communication channels, including voice and digital channels like email, chat, and social media.
- #### How is omnichannel different from multichannel in a contact center?

Multichannel means offering customer support across multiple communication channels – but those channels often operate in silos and are managed separately. That ultimately means customer information, conversation history, and context are not shared between channels. An omnichannel approach, on the other side, integrates all communication channels into a single, unified system. That gives agents a full picture of each customer’s journey and enables them to deliver a more seamless experience. For customers – that means a more consistent support without having to repeat themselves even when they move between channels.
- #### How does an omnichannel contact center improve customer experience and agent productivity?

A truly omnichannel contact center improves customer experience by allowing customers to interact with brands on their preferred channels, seamlessly transition between them, and get consistent service without having to repeat information. For agents, it boosts productivity by giving them the full context of customer interactions across all channels so they can resolve issues faster. And features like AI reply suggestions, conversation summaries, conversation notes, and CRM integration ensure reps can collaborate effectively and deliver more personalized responses.
- #### What channels can VoiceSpin’s omnichannel contact center handle?

With VoiceSpin, you can handle customer communications across phone and digital channels (including email, SMS, chat, social media, WhatsApp, Telegram, and other instant messaging apps). Better yet, you can integrate an AI chatbot and an AI voice bot to automate your contact center operations. VoiceSpin’s AI bots can interact with your customers in a conversational, human-like way, support multiple languages, and seamlessly transfer conversations to human agents when needed.
- #### What features should I look for in a modern contact center solution?

Key features to look for are omnichannel support (i.e. the ability to connect multiple communication channels), CRM integration, AI-powered automation tools, reporting, and analytics. Cloud-based architecture for scalability, user-friendly interface, customization options, and responsible customer support are also important. In addition, look for a solution that allows you to integrate self-service options, like AI chatbots, voice bots, and knowledge bases.
- #### What are the benefits of using AI in contact centers?

There’s a wide range of AI-powered features and tools that can help contact centers automate processes, reduce handle times, increase agent efficiency, and improve customer satisfaction. AI can route calls to the best-suited agents, provide smart reply suggestions to agents, analyze customer sentiment, transcribe calls, summarize interactions, neutralize agent accents in real time, and do so much more. On top of that, AI chatbots and AI voice agents can handle routine support requests independently and free up your reps to handle more complex issues.
- #### Can a contact center solution integrate with my existing CRM and business tools?

Yes, many modern contact center solutions offer native integrations with CRM systems and business tools. Some also provide custom integration options and access to APIs. But it’s important to note that with some providers, third-party integrations can come as paid add-ons or might only be available with higher-tier plans. With VoiceSpin, you get out-of-the-box integrations with 50+ popular CRM systems, custom integrations, and access to API developer support as part of our subscription plans – at no extra cost.
- #### Why should I choose VoiceSpin for my contact center needs?

Firstly, VoiceSpin allows you to integrate multiple communication channels (both voice and digital) in a single contact center platform, while many similar solutions aren’t fully omnichannel. Secondly, **we stay at the forefront of AI innovation,** offering advanced features that many providers haven’t yet caught up with, including AI voice bots and AI speech analytics. Plus, with access to local numbers from 160+ countries, a fully cloud-based infrastructure for instant scalability, flexible third-party integrations, and 24/7 support across all plans – VoiceSpin has already become the top choice for thousands of businesses.

Visit our Facebook Page Visit our Twitter Page Visit our LinkedIn Page Visit our Instagram Page Visit our YouTube Channel

447 Broadway, 2nd Floor #1084
New York, NY 10013

English

English  עִברִית



- PRODUCT
- - AI Contact Center Solutions
- AI Dialer
- AI Messaging
- AI Speech Analyzer
- AI Chatbot
- AI Voice Bot
- Outbound
- Inbound
- Omnichannel
- SMS
- Cloud PBX Phone System
- Cloud Call Center
- Virtual Call Center
- VoIP Call Center
- Call Center QA Software
- Performance Management
- FEATURES
- - International DID Numbers
- Power Dialer
- Predictive Dialer
- IVR
- Call Routing
- Automatic Call Distribution
- Call Queue Management
- Click-to-Call
- Call Summary
- Call Recording
- Call Monitoring
- Call Center Reporting
- Mobile App
- AI Voice Agent
- **All Features**
- SOLUTIONS
- - Small Business
- Enterprise
- INDUSTRY
- - Telemarketing
- Real Estate
- Education
- Insurance
- Retail
- Healthcare
- Finance
- INTEGRATIONS
- - Salesforce
- Zendesk
- Hubspot
- Zoho
- Pipedrive
- Microsoft Dynamics 365
- Zapier
- Keap
- Insightly
- Make
- SugarCRM
- **All Integrations**
- RESOURCES
- - Blog
- Glossary
- Case Study
- Knowledge Base
- COMPARE
- - Aircall
- CallHub
- CloudTalk
- Dialpad
- OpenPhone
- PhoneBurner
- RingCentral
- Talkdesk
- COMPANY
- - About Us
- Pricing
- Partnership
- Careers
- Support
- Contact

PRODUCT

- AI Contact Center Solutions
- AI Dialer
- AI Messaging
- AI Speech Analyzer
- AI Chatbot
- AI Voice Bot
- Outbound
- Inbound
- Omnichannel
- SMS
- Cloud PBX Phone System
- Cloud Call Center
- Virtual Call Center
- VoIP Call Center
- Call Center QA Software
- Performance Management

FEATURES

- International DID Numbers
- Power Dialer
- Predictive Dialer
- IVR
- Call Routing
- Automatic Call Distribution
- Call Queue Management
- Click-to-Call
- Call Summary
- Call Recording
- Call Monitoring
- Call Center Reporting
- Mobile App
- AI Voice Agent
- **All Features**

SOLUTIONS

- Small Business
- Enterprise

##### INDUSTRY

- Telemarketing
- Real Estate
- Education
- Insurance
- Retail
- Healthcare
- Finance

INTEGRATIONS

- Salesforce
- Zendesk
- Hubspot
- Zoho
- Pipedrive
- Microsoft Dynamics 365
- Zapier
- Keap
- Insightly
- Make
- SugarCRM
- **All Integrations**

RESOURCES

- Blog
- Glossary
- Case Study
- Knowledge Base

COMPARE

- Aircall
- CallHub
- CloudTalk
- Dialpad
- OpenPhone
- PhoneBurner
- RingCentral
- Talkdesk

COMPANY

- About Us
- Pricing
- Partnership
- Careers
- Support
- Contact

© All rights reserved

- Terms and Conditions
- Cookie Policy
- Privacy Policy
- AML/CTF Policy

- +18889082995
- +442036084160
- +97237237006

- +18889082995
- +442036084160
- +97237237006

Contact Sales

×

Book a Demo



First name*\**

Last name*\**

Business Email*\**

Phone number*\**

Number of users*\** 3-1011-5051+

Select a solution that interests you*\** Call Center SolutionAI Auto DialerAI MessagingAI Voice BotAI ChatbotAI Speech AnalyzerAPI IntegrationPartnershipOther

Message*\**

Language Englishעברית

partnerstack\_partner\_key

partnerstack\_lead\_key



#### Want to know more? Contact us now

First name*\**

Work Email*\**

Phone number*\**

Message*\**

Language EnglishEspañol

partnerstack\_partner\_key

partnerstack\_lead\_key