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Xurrent | Service Management for the Modern Enterprise

On-call burnout is real. Let’s fix it. **Join our Xurrent IMR webinar** to learn how.

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Platform

Features

Solutions

IT Service Management

AI-powered ITSM for the modern enterprise

IT Operations Management

Unified, future-forward IT Operations

Managed Service Providers

AI-powered MSP service delivery

Enterprise Service Management

Unified ESM platform built for collaboration

Incident Management and Response

AI-native Incident Management for the Modern Enterprise

Sera AI

Eliminate manual tasks, optimize workflows, and deliver faster resolutions.

Explore Sera AI

Platform

AI Service Desk

AI-driven incident management

Account Trusts

Secure multi-organization collaboration

Workflow Automation

No-code AI-powered orchestration

Integrations Platform

Secure, API-first integrations

ITSM Analytics

Real-time insights, 400+ reports

Sera AI

Eliminate manual tasks, optimize workflows, and deliver faster resolutions.

Explore Sera AI

Features

AI Automations

Eliminates manual tasks, optimizes workflows, and delivers faster resolutions.

Self-Service Portal

Request, manage, and track service needs anywhere, on any device.

Incident Management

Enhance service requests and optimize collaboration for faster resolution

Knowledge Management

Streamline article creation, boost efficiency, improved problem resolution.

All Features

Product engineering, Web & Mobility solutions and Talent augmentation to help you with your digital strataegy.

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Integrations

Platform

Solutions

IT Service Management

AI-powered ITSM for the modern enterprise

IT Operations Management

Unified, future-forward IT Operations

Managed Service Providers

AI-powered MSP service delivery

Enterprise Service Management

Unified ESM platform built for collaboration

Incident Management and Response

Unified ESM platform built for collaboration

Platform

AI Service Desk

AI-driven incident management

Account Trusts

Secure multi-organization collaboration

Integrations Platform

Secure, API-first integrations

Workflow Automation

No-code AI-powered orchestration

ITSM Analytics

Real-time insights, 400+ reports

Features

AI Automations

Eliminates manual tasks, optimizes workflows, and delivers faster resolutions.

Incident Management

Enhance service requests and optimize collaboration for faster resolution

Knowledge Management

Streamline article creation, boost efficiency, improved problem resolution.

Self-Service Portal

Request, manage, and track service needs anywhere, on any device.

Integrations Library

Connect Xurrent® with other solutions and platforms

All Features

Product engineering, Web & Mobility solutions and Talent augmentation to help you with your digital strataegy.

Integrations

Resources

Success Stories

Blog

Webinars

Datasheets

Whitepapers

Product Updates

Support

Success Stories

Real customer results with ITSM

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NEXE Group

Learn how NEXE Group went from 'flying blind' to managing 15,000+ requests annually across 52 locations with Xurrent's ESM platform

XAL Lighting

XAL Lighting replaced their outdated ITSM tool with Xurrent, achieving 80% self-service adoption and "absolutely perfect" implementation in just 3 months.

Guna

Discover how Guna, a leading homeopathic manufacturer, transformed their IT service management with Xurrent's user-friendly platform in just two months.

Blog

Insights & updates from our experts

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Balancing art and science in Product Marketing

Meet Jim Hirschauer, Xurrent's Head of Product Marketing, who brings aerospace engineering and IT operations expertise to craft compelling product stories.

Why automated crisis communication is essential for modern IT operations

Automate incident communication with StatusCast to reduce support tickets, build customer trust, and keep technical teams focused on resolution.

Surviving (and Thriving) at AWS re:Invent 2025

Planning to attend AWS re:Invent 2025? Here's everything about schedules, tech talks, and discounts . Read our blog to learn more!

Webinars

Upcoming and recorded webinars from our experts.

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From Alert Overload to Action: Master Incident Management with Xurrent IMR

When every alert feels urgent, your team deserves more than firefighting. Xurrent Incident Management & Response (IMR) helps you breathe again

Turning Incidents Into Opportunity: Driving Real Change After the Fire Drill

In this webinar, we will walk through a modern incident management workflow using Xurrent and Zenduty.

The ESM Playbook: Delivering Impact and Reducing Friction

In this session, we will share what we have learned from using Xurrent to support our own internal operations, and how that experience has shaped our view of what truly works when rolling out ESM across an organization.

Datasheets

Quick-reference guides to Xurrent features

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Xurrent for Education

Universities and further education colleges all face the challenge of attracting the best staff and students. Both these groups have increasing expectations of the services they consume. Learn how 4me can help with everything from network access to student welfare, facilities and accommodation.

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Xurrent ESM Overview

As part of their digital transformation, organizations are improving the support that is provided by the different support domains, like HR, IT, Purchasing and Legal. By making it easier for their employees to obtain support when they are stuck with a question or need assistance from another department, organizations are improving productivity and job satisfaction.

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Xurrent for HR

Streamline and automate HR service delivery and provide the service your employees want and deserve. They will get the service they need, when they need it, whether it’s via the web, the Xurrent app, or virtual agent. The combination of efficient processes and workflows and an easy-to-use Self-Service portal enables better and more productive employee service experiences.

Read More

Whitepapers

Expert ITSM & automation insights

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Efficiently Manage DORA with Xurrent

Modernizing IT Ops with AI: The Definitive Guide for Service and Operations Leaders

This white paper demystifies GenAI, RAG, and agentic AI, and shows how they drive faster resolutions, lower costs, and better user experiences. A must-read for leaders ready to put AI to work, securely and responsibly.

Xurrent and USM

A Powerful Combination

Product Updates

Stay up to date on new features and updates.

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AI Note Assist

Discover Note Assist, Xurrent’s new AI-powered tool for drafting and improving notes. Get instant suggestions, apply changes with one click, and stay in full control — AI guidance designed to help you work faster and smarter.

Read More

Specialist Updates: Your inbox, your way.

Discover Xurrent's new Specialist Interface updates with three customizable layout options: Single Pane, Two Pane, and Dynamic View for personalized workflows.

Read More

Configure Self Service Search

It is now possible to configure self-service search to show only the record types you want your end users to see.

Read More

Support

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Community

Connect with other Xurrent Users

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Get insights and tips on how to get the most out of Xurrent

Developer Portal

Apps, APIs, and updates

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Xurrent service functionality

Sera AI

Eliminate manual tasks, optimize workflows, and deliver faster resolutions.

Explore AI

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Product Updates

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Product Support

We are here to help 24/7

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Apps, APIs, and updates

Help Center

Apps, APIs, and updates

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Partner Finder

Our global partner ecosystem

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Learn about our partner program

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Award-winning, trusted ITSM

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Control the Chaos

# Service Management for the Modern Enterprise

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Account Trusts

Workflow Automation

Sera AI

Analytics & Reporting

Integrations Platform

## Zero Trust, Maximum Security

Protect sensitive data and prevent unauthorized access with enterprise-grade security controls, encryption, and audit-ready compliance.

## Seamless Cross-Org Collaboration

Xurrent’s built-in trust system allows multiple teams—internal and external—to collaborate securely while maintaining data integrity.

## Compliance Without Compromise

Maintain full regulatory compliance (SOC-2, ISO, ITIL) without slowing down operations, ensuring security is embedded in every service.

Explore Account Trusts

## Take the Work Out of Workflows

Automate ITSM, ESM, and ITOM workflows with a no-code automation builder—reducing complexity and accelerating service delivery.

## Workflows That Think Ahead

Set up intelligent, event-driven automations that adapt in real time—dynamically triggering actions, approvals, and escalations across teams without manual intervention.

## Faster Approvals, Less Bottlenecks

Eliminate delays with automated approvals, notifications, and escalations—keeping workflows moving efficiently across teams.

Explore Workflow Automation

## Lightning Fast Resolution

Leverage AI-powered automation to classify, summarize, and resolve service requests instantly - freeing up IT teams for complex tasks.

## Always-On Virtual Support

Virtual agents handle inquiries, suggest solutions, and even escalate tickets —ensuring employees and customers get assistance 24/7.

## Scaleable Knowledge Base

AI creates and updates KB articles based on real-time issues—ensuring accurate, up-to-date solutions are always available to users.

Explore Sera AI

## Predict, Prevent, Perform

Leverage advanced analytics to anticipate issues before they occur—minimizing downtime and improving overall service reliability.

## Make Smarter Decisions

Get instant insights into IT performance, service trends, and operational health with powerful dashboards and reports.

## 400+ Reports Built-In

Use best practice reports or build tailored ones in seconds, visualize trends, and share key metrics across teams—without a data scientist.

Explore ITSM Analytics

## Connect Everything, Automate Anything

Integrate with your entire tech stack—ITSM, CRM, ERP, collaboration tools, and more—without disrupting existing workflows.

## One Platform, Endless Possibilities

Eliminate silos with bi-directional integrations that sync data and actions across systems—keeping teams aligned.

## Enterprise-Grade Extensibility

With API-first architecture and pre-built connectors, Xurrent makes your systems work together effortlessly, no matter the ecosystem.

Explore Integrations

You're in good company

Turn Routine Into Remarkable

## Less Busywork.
More Breakthroughs.

Xurrent weaves AI into every workflow, unifying ITSM, ESM, incident management response, and status communications. Teams respond faster, stay secure, and scale without sprawl.

Get Started

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AI In Every Workflow

### Go Live in Weeks, Not Quarters

Legacy ITSM tools take six months to stand up and leave you buried in customization debt. Xurrent is different. Sera AI, the fabric of the Xurrent platform, powers automation, knowledge, and workflows.

## Ironclad Security

Protection Without Compromise

Your data stays your data, protected by layers of stringent security at no extra cost. Xurrent is advanced where it counts: security, maturity, and trust.

## Limitless Performance

Built to Scale Everywhere

Don’t just scale your tech, scale your entire organization. From IT to HR, Finance, and beyond, Xurrent grows with you.

1

#### Configuration, Not Customization

Go live in as little as 4 weeks with low-code workflows and machine learning that adapts instantly to your environment.

2

#### AI That Delivers Outcomes

Predictive routing resolves tickets 2X faster, machine learning cuts misroutes by 80%, and virtual agents reduce Tier-1 volume by grasping real intent.

3

#### Powerful Productivity Gains

Sera AI delivers 40% higher productivity by handling incident triage, knowledge creation, and service desk inquiries in real time.

1

### Proven Compliance

ISO 27001/27018, SOC 2 Type II, Bring Your Own Key (BYOK), and C5 attestation keep your tenant locked down.

2

### Secure-AI Fabric

Built on AWS Bedrock, every interaction is private, with AI confined to your environment and never trained on your data.

3

### ITIL Built-In

100% ITIL coverage out of the box, so your processes align to industry standards without expensive consulting.

1

### Elastic Architecture

Cloud-native design ensures peak performance, automatic scaling, and high availability — no matter the demand.

2

### Enterprise Service Expansion

Extend proven ITSM capabilities seamlessly into HR, Finance, Facilities, and more, without additional platforms.

3

### Speed and Resilience

From milliseconds of response time to 100% uptime, Xurrent is built for performance that never breaks stride.

## Easy

Get Up and Running, Fast

We know you don’t have months to waste on implementation. That’s why Xurrent delivers powerful functionality right out of the gate, with just enough customization to fit like a glove.

1

### Live in Weeks, Not Quarters

Forget marathon rollouts. With “just right” implementation, you’ll be up and running in as little as four weeks.

2

### Low-Code, High Impact

Ditch the overpriced consultants. Xurrent gives you no-code, low-code, and AI built tools to automate and customize on your terms.

3

### We Handle the Heavy Lifting

Our multi-tenant SaaS model takes maintenance off your plate, so you can focus on strategy.

## Advanced

Smarter, Not Harder

Let’s cut to the chase—AI isn’t a buzzword here. Xurrent bakes intelligent automation into everything, so your team can work smarter, not harder.

1

### AI That Works for You

Supercharge ITSM, ESM, and ITOM workflows with automation that improves productivity by up to 70%.

2

### Real-Time, Cross-Functional Magic

Connect the dots between teams and lines of business instantly—no bottlenecks, no nonsense.

3

### Security Without the Drama

Powered by AWS Bedrock, BYOK encryption and C5 certification, your data stays yours.

## Complete

Everything You Need, All in One Place

Why juggle multiple vendors when Xurrent does it all? We’re talking end-to-end service management, from IT to HR, Sales, Finance, and beyond.

1

### Enterprise-Grade, No Compromises

Full ITIL support plus SOC-2 and ISO certifications—because compliance shouldn’t be an afterthought.

2

### All Your Teams, One System

ESM functions for IT, HR, Sales, Finance—when everyone’s in sync, business moves faster.

3

### Integrate with Anything

If it has an API, Xurrent plays nice with it. Limitless extensibility, zero friction.

Xurrent solutions

## Powering Modern IT and Business Operations

Today’s service management needs are light-years beyond traditional capabilities. Xurrent’s solutions address the core challenges your business, providing lightning-fast, AI-powered, intuitive service management.

See Features

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### IT Service Management (ITSM)

Tired of slow, complex ITSM? Xurrent delivers sub-350ms response times, AI-driven workflows, and instant process imrpovements from Day 1. A faster, smarter, and simpler ITSM experience starts here.

Learn more

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### IT Operations Management (ITOM)

Drowning in IT chaos? Xurrent automates responses, improves communication, and accelerates resolution—transforming operations into a seamless, proactive system. Get ready for significantly better operations management.

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### Managed Service Provider (MSP)

Losing revenue and gaining headaches due to poor communication and inefficiencies? Xurrent streamlines client onboarding and service delivery, helping MSPs boost revenue, reduce downtime, and delight customers.

Learn more

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### Enterprise Service Management (ESM)

Struggling with high costs and rigid implementations? Xurrent unifies operations across IT, HR, Sales, Finance, and more —simplifying collaboration, reducing costs, and scaling effortlessly.

Learn more

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## The Definitive Guide to AI in Service & Operations

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service made simple

## Trusted by Leaders, Built to Make Life Easier

Customers don’t just use Xurrent—they trust us to make their job easier. We eliminate friction, automate busywork, and give teams what they need to deliver exceptional services. No hidden fees. No clunky configs. Just a powerful platform built with you in mind.

Success Stories

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Poland

How Rossmann Transformed Service Delivery for 17,000 End-Users

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Germany

Perinova Chose Xurrent to Optimize Service Performance

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Belgium

Daikin Replaces HP OpenView with Xurrent for More Clarity Across IT.

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## Get Started Today

The future of service management starts now. Share your details, and our team of Xurrent experts will set up a personalized demo to show you exactly how we can transform your operations.

Get Started

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