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AI Agents for CX and EX Automation - Yellow.ai

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English (US)

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Platform



Enterprise-Grade Agentic AI Platform

Leverage the power of 15+ cutting edge LLMs to drive exceptional autonomous experiences for your customers and employees

AI Agent Builder 2.0

Create powerful enterprise-ready agents for any channel in minutes

Conversational Knowledge Base

Unleash the true potential of enterprise intelligence via Agentic RAG

AI Copilot

Preview, debug and optimize AI agent performance in no time

Automated Testing

Ship reliable AI agents faster

Analytics

Analyze

Channels

Voice & Calls Text & Chat Email Automation

Human + AI

Agent Assist

Safe AI

Enterprise-grade Security

Integrations

Zendesk Freshdesk Hubspot Genesys All Integrations

Solutions



By Use Cases

Customer Service

Automate & personalize customer support

Employee Experience

Enrich & elevate employee experience

Customer Spotlight

Real conversations shaping the future of Agentic AI

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By Industry

BFSI

Solutions for banking financial services & insurance industry

Healthcare

Solutions for healthcare and pharmaceuticals industry

Utilities

Solutions for oil, gas and utility industry

Retail

Solution for retail and e-commerce industry

Other Industries

Dynamic AI solutions for every industry

Resources



Discover

Resource Library

Dive into our strategic guides, industry insights, blogs, podcasts, and more.

Case Studies & Testimonials

Success stories and testimonials from our customers across industries

ROI Calculator

Are you maximizing cost savings yet? See how much you can save with Yellow.ai

Guides

Agentic AI 101: What Is It, How It Works, and How It Differs from AI Agents

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Customer Service Automation: A Full Guide

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The Ultimate Guide to Voice AI Agents for Business

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Pricing

Demo Hub



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##### Enterprise-grade Agentic AI Platform
# Smarter Interactions with
AI Agents That Think, Act, and Resolve

Transform CX & EX with Yellowai’s Agentic AI platform to autonomously drive human-like conversations at scale

- 15+ cutting-edge LLMs for increased speed & accuracy
- Human-like conversations via voice, chat & email
- 150+ plug-and-play integrations to go live faster

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Trusted by
1300+ global brands



##### Case Studies and Testimonials
## The results speak for themselves, just like our customers

BPO

Logistics

Utilities and logistics

Airlines

Case study

“With Yellow.ai, we moved from endless delays to delivering real results. In just six weeks, we launched a fully functioning AI-powered chat that now automates more than 70% of customer interactions. Our clients are thrilled, our costs are down, and our agents get to focus on the conversations that matter most. It’s truly transformed how we deliver customer service.”

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about Case study

Case study

*“Revolutionizing customer support in the logistics industry, Lion Parcel is driving an unparalleled service experience for customers with Gen AI-powered dynamic AI agents enabled by Yellow.ai.”*

– Mr. Budi Santoso, Chief Experience Officer

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about Case study

Case study

*“Yellow.ai has helped us accelerate our AI automation journey for some of the most important use cases. Our After-Hours voice AI deployment with Yellow.ai has been very successful. Automation of routine queries has helped us save millions of dollars over the past year with high customer satisfaction.”*

– Doug Mooneyham, Director – Operations Applications

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about Case study

Case study

*“AirAsia’s integration of the AI agent by Yellow.ai, has revolutionized how our ground staff operates worldwide. This cutting-edge technology ensures our employees receive rapid responses to queries regarding policies, rules, and regulations, resulting in a seamless experience. Now, accessing vital information swiftly on their devices is effortless, even in low bandwidth areas.”
***Mohit Khatri** – Head of Ground Ops Projects, AirAsia

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about Case study

View more success stories

##### Why Yellow.ai
## The Power of Agentic at Every Stage of AI Agent Lifecycle

Delight customers, empower employees and provide useful insights to leaders with our powerful agentic AI platform that powers AI agents that understand user intent, maintain context and achieve complex business goals.

### Build enterprise-grade AI agents instantly

Build, test and deploy powerful AI agents with simple natural language prompts. These agents can not only think, respond and act autonomously, to drive incredibly human-like conversations across complex scenarios, they can also be optimized through automated testing within a single interface for fast and robust deployments.



### Omnichannel orchestration with multi-modal support

Meet customers where they are—communicate seamlessly across their preferred channels. Whether they share images to show problems, use voice to explain complex issues, send documents with detailed requirements, or need video responses for visual solutions, maintain full conversational context throughout every interaction.



### Analytics that make your AI smarter

For AI agents to get smarter with every conversation, you need analytics that actively improve performance, not just passive dashboards. Get dynamic insights to improve AI agent performance by analyzing conversations, intelligently generating knowledge base articles, and optimizing responses in real-time.



### Multi-LLM architecture for flexibility, with no vendor lock-in

Choose the best-fit LLM for each task to maximize performance—while maintaining the flexibility to adopt superior models as they emerge and avoid the constraints of single-vendor pricing and capabilities.

## Deploy with confidence, deliver value faster

HIPAA

ISO 27001

ISO 27701

SOC 2 Type II

Our robust guardrails and Responsible AI principles protect sensitive data while ensuring industry-leading compliance standards

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Enterprise-grade security with Safe AI

Go to market faster with 150+ integrations

Connect with your existing tech stack via 150+ pre-built enterprise integrations, including Salesforce, Zendesk, Genesys, and Nice.

Learn more

##### On-demand Interactive Demos
## Experience our Agentic AI platform

**AI Agent Builder:** Design, Orchestrate, and Deploy Instantly

**Analyze Module:** Discover Powerful Analytics for AI Agent Optimization

**Conversational KB:** Unleash the true potential of enterprise intelligence via Agentic RAG

**Yellow.ai Automated Testing:** Ship reliable AI Agents Faster

**AI Copilot:** Test, Debug and Perfect
Your AI Agents in Minutes

Cut Service Costs, Boost Resolutions, Drive Revenue - Discover Yellow.ai

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**Platform**

- Platform overveiw
- Agent Assist
- Voice & calls
- Text & IM
- Email automation
- Omnichannel
- Agent Builder 2.0
- AI assistants
- Enterprise-grade security
- Get Support

**Solutions**

- By use cases
- Customer Service
- Employee Experience
- By Industry
- BFSI
- Healthcare
- Utilities
- Retail
- Other Industries

**Company**

- About us
- Partner With Us
- Career
- Newsroom
- Pricing
- Analyst Mentions

**Integrations**

- Yellow.ai + Zendesk
- Yellow.ai + Genesys
- Yellow.ai + Freshdesk
- Yellow.ai + HubSpot

**Resources**

- Blog
- ROI Calculator
- Report
- Case studies &
testimonials
- Academy
- Community
- Knowledge base
- Webinars
- Podcast

**Alternatives**

- Zendesk Alternatives

**Softwares Topics**

- Customer Service Software
- Knowledge Base Software
- Customer Experience Software
- Conversational AI Platforms
- Customer Success Software
- Help Desk Software
- Call Center Software
- CRM Software
- Contact Center Software
- AI Chatbot Platforms
- Ticketing System Software
- Live Chat Software
- Customer Feedback Platforms
- Net Promoter Score Software
- Customer Loyalty Software
- Customer Engagement Software

**Guides**

- Customer Service Automation
- AI Chatbot
- Conversational AI
- AI Voice Bot
- Generative AI
- Contact Center Automation
- Omnichannel Contact Center
- Customer Experience Automation
- Call Center Automation
- AI Agent Assist
- Knowledge Base
- CSAT Score
- Help Desk Automation
- Contact Center Solution
- Contact Center as a Service
- Help Desk Ticketing System
- Customer Service Checklist
- Cloud Contact Center
- Customer service chatbots
- Agentic AI guide