Page Inspect

Helpdesk and Ticketing Software for Your Business | Zammad

**Self-Hosting LLMs:** What Companies Need to Know ->

- Contact Sales
- English

- Deutsch
- English

Product

Zammad at a glance

How it works

Use Cases

Product / Service Support

How Zammad helps Support teams

Support for wholesale and retail

Boost your retail business

Zammad for the IT service desk

Tech support made easy

Feature Decks

Helpdesk

The only Support tool you need

Productivity

Features for efficiency

Integration

Use your favorite tools in Zammad

View all Features

Customers

Customer Stories

Everything about our customers

Summary for

Zammad for Entrepreneurs

Zammad for Support Agents

Zammad for IT Managers

Customer Stories

Amnesty International

De'Longhi

Nextcloud

Pricing

Blog

Company

About us

Who we are and how we work

Spirit

What drives us

Jobs 3

Press

Contact

Privacy Policy

Services

Professional Services

Individual workshops

Professional Training

Admin and agent training

Free Webinars

Short sessions

Demo Start free trial!

Copyright © 2025 Zammad

Data Privacy T&C

Demo Start free trial!

Get started in minutes,
be a winner for years

# A Powerful Helpdesk
for Great Customer Service

Connect all your communication channels, easily grant user rights, and receive helpful reporting. Have everything under control – and your customers under your spell.

Start your free trial Demo

Your fast and knowledgeable helpdesk

## The Kind of Support
You Want to Experience

Problem? Solved! Zammad helps your team to find the right answers. After all, great customer service makes all the difference: two thirds of all customers have changed providers because of poor support. But your customers are not among them!

Helpdesk

Productivity

Integration

- Language Detection
- Checklist
- Historization of Changes
- Individual fields
- Immediate Changes
- Individual Lists & Overviews
- Smart Chat
- Multilingualism
- Branding
- Dashboard
- Customer Interface
- VIP
- Out of office / replacement
- Editor
- SLA / Escalations
- Mentions / Watch
- Archive Import
- Mobile View

- Knowledge Base
- Multiple Tasks
- Autosave
- Text modules
- Permanent Marking
- Full-text Search
- Customer information page
- Templates
- Time Accounting
- Tags
- Bundle or split tickets
- Parent / Child Relationship
- Organization Information Page
- Assigning User to Organization
- CSV Import of Users and Organizations
- Editing conflict warning
- Groups
- Responsive Design
- Core Workflows
- Duplicate Detection

- REST API
- LDAP integration
- Security
- SSO
- S/MIME
- External Authentication
- Zammad Migrator
- Sipgate Integration
- Placetel Integration
- CTI Integration
- Checkmk Integration
- Monit Integration
- Nagios Integration
- i-doit Integration
- icinga Integration
- Clearbit Integration
- Exchange Integration
- Telegram Integration
- Facebook Integration
- iCal Integration
- Twitter Integration
- SMS
- Webhooks
- Grafana Integration
- Kibana Integration
- GitHub Integration
- GitLab Integration
- Microsoft 365
- Slack Integration
- Microsoft Teams Integration
- PGP
- Two-Factor Authentication
- WhatsApp Business Integration

View all features

Zammad means together

## Get Inspired by Our Success Stories

Together we write success stories. Since its launch in 2016, hundreds of companies have already opted for Zammad's ticket system - and no one has regretted it!

> There are three words that describe Zammad perfectly: intuitive, quick, and easy. The switch has definitely paid off: Zammad offers us more possibilities than we originally expected!
>
> Stephan Heffner, Spokesperson of the Internet Commission, Amnesty International

> This is the only Customer Support team I like calling. At Zammad, you always have a knowledgeable employee on the phone who is friendly and competent and acts quickly. This is really personal and makes an enormous difference!
>
> René Gerasch, Head of Customer Support, Gansel Rechtsanwälte

> Zammad is intuitive, clean, and provides great structure. This allows us to focus on what is most important: the customer.
>
> Laura Gamez Morales, Head of Customer Service, myposter

> Our IT helpdesk has been working with Zammad for a long time. Now, Zammad is also helping other organizational units of the administration to advance the digitization of internal processes and, for example, to digitally process and document requests/orders to janitors, building management, personnel management, or even time recording.
>
> Gerhard Wingender, Office for IT, Neuwied Municipality

View all Customer Stories

Use Cases for a helpdesk software

## Who Is
Zammad For?

Would Zammad make sense for my company? How can I put this software to use? Easy: Zammad has plenty of wide-ranging features, offering something for everyone!

## Product / Service Support

- Reliable information and support
- Long-term, growing customer relationships
- Own fields for specific key figures

Learn more

## Support for wholesale and retail

- Multi-channel communication
- Connection to existing ERP systems
- Product-specific overviews

Learn more

## Zammad for the IT service desk

- Self-service and instructions
- Working with support levels
- Automation through LDAP/Exchange

Learn more

News on Open Data,
New Work, and Helpdesk

## Always up to Date With the Zammad Blog

What is so great about the Open Source concept? How does a helpdesk work and what are the benefits? What is the idea of New Work all about? Head to the Zammad Blog to find out all of this - and more!

## Self-Hosting LLMs: What Companies Need to Know

Self-hosted AI is gaining momentum. With powerful LLMs from Meta, Google, DeepSeek, and OpenAI now freely available for download, running AI models on your own infrastructure has never been more appealing. But companies that overlook differences in licensing, usage rights, or governance may face serious legal and financial risks. This article breaks down the key considerations for organizations exploring self-hosted LLMs.

November 17, 2025 • AI

Read Blog Article

Signup

Together we turn your customers into fans.

Start free trial!

Newsletter

All releases and news directly in your inbox.

Subscribe to the newsletter

## Product
Zammad at a glance Advisories Releases 10 Reasons for Zammad

## Use Cases
Product / Service Support Support for wholesale and retail Zammad for the IT service desk

Documentation

FAQ

Glossary

## Feature Decks
Helpdesk Productivity Integration Reporting

## Customers
Customer Stories

## Comparing Zammad
Zammad as an Alternative to OTRS 7 Zammad as an Alternative to OTRS Community Edition Zammad as an Alternative to Zendesk Zammad as an Alternative to Freshdesk Zammad as an Alternative to Kayako Zammad as an Alternative to Jira Zammad as an Alternative to Atlassian Switch from OTRS to Zammad Switch from Zendesk to Zammad Switch from Freshdesk to Zammad Switch from a Mailbox to Zammad

## Company
About us Open Source Spirit Jobs Contact Press Imprint

Copyright © 2025 Zammad

Data Privacy T&C

English

- Deutsch
- English