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zenloop | Customer Experience Management Platform

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#### Product

zenloop’s Platform

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#### Platforms modules & core features

##### Collect Customer Insights
Gather customer insights at every interaction with your brand – especially the most decisive moments.

##### Focus on Opportunities
Understand your next steps in order to translate customer insights into meaningful initiatives.

##### Interact, Retain & Win Back
Set automatic rules to win-back dissatisfied customers or involve fans in advocacy programs.

##### Innovate & Drive Change
Involve the right stakeholders and immediately develop programs to improve processes, products, or services.

##### Delight & Close the Loop
Close the loop to keep your customers informed about all your initiatives while also sharing key results with colleagues.

#### Industries

##### Energy

##### Retail

##### Internet Services

##### Financial Services
- Customers

Overview

#### Support
##### We’re here to help

Find out how zenloop can help you automate your Customer Experience.

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#### Customers

##### Brands that Trust Us

##### Success Stories
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##### We’re here to help

Find out how zenloop can help you automate your Customer Experience.

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#### Our Partners

##### Ecosystem

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##### Solution Partners
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Overview

#### Support
##### We’re here to help

Find out how zenloop can help you automate your Customer Experience.

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#### Explore & Learn

##### All Resources

##### What is NPS?

##### Customer Experience

##### White Papers

##### NPS Calculator

##### Customer Retention

##### Product Insights

##### eNPS

##### Customer Satisfaction

##### Blog

##### Glossary
- Pricing
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Overview

#### Support
##### We’re here to help

Find out how zenloop can help you automate your Customer Experience.

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#### Company

##### Manifesto

##### Newsroom

##### About Us

##### Events

##### Career

##### Contact

#### Donwload
##### CX Action Management

Learn how to translate customer insights into action
- Contact

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##### We’re here to help

Find out how zenloop can help you automate your Customer Experience.

Talk to a Specialist

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- Platform

Overview

#### Product

zenloop’s Platform

Discover our product

Product Insights

Learn more about the latest features

Integrations

Discover our technology partners

#### Platforms modules & core features

##### Collect Customer Insights
Gather customer insights at every interaction with your brand – especially the most decisive moments.

##### Focus on Opportunities
Understand your next steps in order to translate customer insights into meaningful initiatives.

##### Interact, Retain & Win Back
Set automatic rules to win-back dissatisfied customers or involve fans in advocacy programs.

##### Innovate & Drive Change
Involve the right stakeholders and immediately develop programs to improve processes, products, or services.

##### Delight & Close the Loop
Close the loop to keep your customers informed about all your initiatives while also sharing key results with colleagues.

#### Industries

##### Energy

##### Retail

##### Internet Services

##### Financial Services
- Customers

Overview

#### Support
##### We’re here to help

Find out how zenloop can help you automate your Customer Experience.

Talk to a Specialist

#### Customers

##### Brands that Trust Us

##### Success Stories
- Partners

Overview

#### Support
##### We’re here to help

Find out how zenloop can help you automate your Customer Experience.

Talk to a Specialist

#### Our Partners

##### Ecosystem

##### Technology Partners

##### Solution Partners
- Resources

Overview

#### Support
##### We’re here to help

Find out how zenloop can help you automate your Customer Experience.

Talk to a Specialist

#### Explore & Learn

##### All Resources

##### What is NPS?

##### Customer Experience

##### White Papers

##### NPS Calculator

##### Customer Retention

##### Product Insights

##### eNPS

##### Customer Satisfaction

##### Blog

##### Glossary
- Pricing
- About

Overview

#### Support
##### We’re here to help

Find out how zenloop can help you automate your Customer Experience.

Talk to a Specialist

#### Company

##### Manifesto

##### Newsroom

##### About Us

##### Events

##### Career

##### Contact

#### Donwload
##### CX Action Management

Learn how to translate customer insights into action
- Contact

#### Support
##### We’re here to help

Find out how zenloop can help you automate your Customer Experience.

Talk to a Specialist

# Collect, Understand and Act on Customer Feedback. Leverage NPS.

Contact us Check out Platform



### zenloop helps to create easy AI-powered surveys for satisfaction measurement, NPS and beyond. Our CXM platform  delivers actionable insights towards customers as well as in-house.

Explore platform

### Collect Customer Insights

Gather customer insights at every interaction with your brand – especially the most decisive moments.

Define KPIs, the right channels to reach customers, and the best time to collect insights. Design and launch multi-channel surveys.


Find out more

### **Automatically Analyze & Understand Feedback**

Understand your next steps in order to translate customer insights into meaningful initiatives.

Identify key drivers of satisfaction and dissatisfaction through intelligent analysis, automatically cluster and categorize topics, and prioritize initiatives.

More info here

### Interact, Retain & Win Back

Set automatic rules to win-back dissatisfied customers or involve fans in advocacy programs.

React to customer feedback at scale based on topic, sentiment, segments, or other defining criteria.


Read more

## zenloop Customers in Numbers

47

43

48

26

Our customer’s NPS in the **Retail industry**

Our customer’s NPS in the **Internet Services**

Our customer’s NPS in the **Financial Services**

Our customer’s NPS in the **Energy industry**



## 719 189 602

That’s how much feedback zenloop customers have already received through our platform.

## zenloop 2.0 – AI at the Heart of Everything

**“Say goodbye to manual analysis and hello to actionable insights driven by AI.”**

Automatically analyze customer feedback, and drive business opportunities without tedious labor.

We empower businesses to leverage customer feedback and take pride in offering an intuitive, easy to use platform – powered by AI.

## What our Customers have to Say

“Thanks to our collaboration with zenloop, we can not only precisely measure our customers’ satisfaction but also better understand their needs and respond to them effectively.”

###### Lena Eickers

CRM Manager

“Customer orientation is now a core goal in our company and is also reflected in our corporate values. Successes are celebrated, and we are now heroes to our customers. Ideas and feedback are collected on our magic wall.”

###### Kim Weintz

Head of Customer Experience & IT

“With zenloop, we identify our customers’ biggest pain points along their customer journey and can determine effective action measures to be taken.”

###### Julia Dimmler / Betty Bossi

CRM Lead

“Customer centricity is the key for our company’s success. zenloop helps us focus on the customer and to communicate insights instantly to all stakeholders.”

###### Julia Bösch / Outfittery

Chief Executive Officer

“By reacting to customer feedback in an automated manner, we’ve been able to significantly increase repurchase rates. The zenloop integration took only a few hours.”

###### Martin Gödicke / Contorion

Senior Vice President Marketing

See All Customer Stories

## Immediately boost ROI of CX initiatives by leveraging NPS insights!

Discover all the benefits of our AI-powered CX Management platform in a call with our experts.

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#### Additional Resources

- What is the NPS®?
- Customer Satisfaction
- Customer Experience
- NPS Surveys
- Customer Retention

- Referral Marketing
- Voice of the Customer
- Customer Enthusiasm
- Complaint Management
- Satisfaction Surveys

- Customer Feedback
- Customer Loyalty
- Satisfaction Analysis
- Feedback Software
- Customer Orientation

- Customer Recovery
- Touchpoint Analysis
- Customer Surveys
- Feedback Loops & NPS®
- Customer Loyalty Programs

#### Contact our team

sales@zenloop.com

+49 30 91739927



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\* NPS is a registered trademark and Net Promoter Score and Net Promoter System are service marks of Bain & Company Inc., Satmetrix Systems Inc. and Fred Reichheld.
The zenloop logo, and the names and marks associated with zenloop’s products are trademarks of zenloop.