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ZS: Global management consulting and technology firm

- Insights

### Insights

Expertise and perspectives to create impact that matters.

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All Insights

Impact Series

Live, on-demand webinars and podcasts

Generative AI

Value for every leader

Digital Value

End-to-end solutions for healthcare

R&D Innovation

New life sciences breakthroughs

The Future of Health

Bridge healthcare gaps

Healthtech and Beyond

Digital health’s horizons are expanding

Digitalize Your Go-to-Market

Deliver personalized buying experiences

The Commercial Model of Tomorrow

Transform to personalize at scale

Life at ZS

Stories of ZS's people
- Industries

### Industries

From healthcare to high-tech, our deep domain expertise ensures that solutions work for you.

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Pharmaceuticals & Biotech

Medical Technology

Health Plans

Consumer Goods

Financial Services

Healthcare Providers

High-Tech & Telecommunications

Industrials & Business Services

Private Equity

Retail

Travel & Hospitality
- Solutions

### Solutions

It’s about results, not just ideas. We deliver solutions that work in the real world.

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AI & Analytics

AI & Analytics Overview

Analytics

Artificial Intelligence

Medicare Advantage Growth Analytics

Digital Health

Digital Health Overview

Digital Medicine

Digital Patient Experiences and Services

ZS Digital Evidence Generation

ZS SaMD Factory, an affiliate of ZS

Digital, Technology & Data

Digital, Technology & Data Overview

Compliance, Privacy & Risk

Data, Analytics & AI Transformation

Digital Products, Solutions & Platforms

Digital & Technology Advisory

Intelligent Process Automation

Life Sciences R&D & Medical

Life Sciences R&D & Medical Overview

Clinical Development

Global Health Economics & Outcomes Research

Medical Affairs

Pharmacovigilance & Regulatory Affairs

Real-World Evidence

ZS Discovery

Marketing

Marketing Overview

Brand & Messaging

Customer Insights

Marketing Strategy

Promotions & Marketing Mix

Portfolio & Pipeline

Portfolio & Pipeline Overview

Business Development & Licensing

Forecasting

Launch

Pipeline Asset Strategy

Portfolio Strategy & Management

Revenue Management

Sales

Sales Overview

Channel Management

Commercial Model Design & Operations

Key Account Management

Sales Compensation

Sales Effectiveness

Strategy & Advisory

Strategy & Advisory Overview

Customer Experience

Global Capability Center Services

Patient & Consumer Health

Strategy & Transformation

Supply Chain & Manufacturing

Supply Chain & Manufacturing Overview

Logistics & Distribution

Manufacturing, Engineering & Quality

Supply Chain Design & Planning

Value & Access

Value & Access Overview

Access Strategy & Implementation

Pricing Strategy

Value Strategy
- Products

### Products

Improve and accelerate your GTM with our AI and GenAI products.

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Connected Health

Connected Health Overview

Health Insights

Patient Engagement

Commercial

Commercial Overview

Customer Engagement

Field Performance

Data & Analytics

Clinical Development

Marketplace

Max.AI

Max.AI Overview

Act.AI

Personalize.AI
- Who We Are

### Who We Are

With ZS, you have a partner committed to getting it right the first time.

About Us

Case Studies

Our People

News & Press Releases

Our ESG Commitments

Our ESG Commitments Overview

Health Equity

Climate Impact

Inclusion & Belonging

Data Security & Privacy

Social Impact

Offices

Awards & Accolades

Partnerships
- Join ZS

### Join ZS

Where passion changes lives.

Where *passion* changes lives.

Why ZS

Life at ZS

Where We Work

Where We Work Overview

India

North America

Caribbean

Latin America

Europe

East Asia

Hiring Process

Find Your Path

Find Your Path Overview

Consulting

Enterprise

Graduates & Postgraduates

Interns

Platform & Product

Events

Search for jobs
- ### Regions

Asia

India

Japan

Singapore

Europe

Germany

Latin America

North America

Canada

Recommended Searches

- Commercial strategy
- R&D strategy
- Data & analytics
- Marketing strategy
- Patient experience

Trending Insights

- Novo Nordisk, Inc., and ZS unravel the complex cardiometabolic patient journey

May 15, 2025 | White Paper
- 2025 ZS biopharma commercialization report: Modernizing the go-to-market model

May 6, 2025 | White Paper
- ‘We’re all tech leaders now’: A conversation with Salesforce’s Kyrsten Musich

May 7, 2025 | Podcast

Trending Topics

- Build competitive advantage through generative AI, start smart and start now
- A new obesity treatment paradigm is finally possible

Contact us









Digital & Technology

# 5 factors for a strategic CRM choice
Reimagine your CRM



Pharmaceuticals & Biotech

## Enabling the CRM to reshape customer engagement
Listen to the podcast



LIFE AT ZS

## Victoria Summers’ career journey at ZS
Discover her story



Digital & Technology

## A customer-first approach to commercial success
Future-proof your business

- Customer-first CRM
- Transforming Biopharma Podcast
- Health Equity
- AI-driven CRM solutions




## Featured news and insights

See more insights




Pharmaceuticals & Biotech

### Pharma’s fork in the road: Access, AI and what comes next

May 22, 2025 | Video




Life Sciences

### How your global capability center can accelerate into first place

May 16, 2025 | Interactive




Medical Technology

### U.S. policy changes continue to disrupt healthcare—here’s how medtech can respond

May 13, 2025 | Article




## Featured topics




### GENERATIVE AI
## Build competitive advantage through generative AI, start smart and start now

### OBESITY
## A new obesity treatment paradigm is finally possible

Who we are

### We’re passionately committed to helping our clients and their customers thrive, working side by side to drive customer value and results

Learn more about us




### Emerging Biopharma
## How ZAIDYN™ accelerates Theratechnologies’ new commercial model

Theratechnologies Inc partnered with ZS to implement a new cloud-native analytics platform that will power its commercial transformation. Follow this journey to see what the growing biopharma company can now achieve.

Read the case study

### Travel & Hospitality
## Change management fuels successful debut of Choice Hotels’ new revenue management system

When Choice Hotels needed a new revenue management system, it chose ZS to lead the change management program. ZS built on its credibility with franchisees and knowledge of the hospitality industry to ensure widespread adoption.

Read the case study

### Case Studies
## Gilead operational excellence program transforms culture to fuel efficiency and innovation

Gilead Sciences was challenged by siloed processes, limited cross-functional transparency, weak key performance indicators (KPIs) and lack of training. ZS helped the company establish operational excellence.

Read the case study

### Case Studies
## How Boehringer Ingelheim powered up global analytics with a cloud-native platform

Boehringer Ingelheim partnered with ZS to implement a full analytics and reporting environment through a digital platform. This helped their field force better anticipate their customers’ needs and improve the overall customer experience.

Read the case study




## Featured Industries

### Deep expertise across industries

See all industries




### Pharmaceuticals & Biotech

Solve complex challenges across the research, discovery and commercialization life cycle.

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### Medical Technology

Improve commercial effectiveness and accelerate your revenue growth.

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### High-Tech & Telecommunications

Identify, develop and deliver innovative sales and marketing solutions to drive competitive advantage.

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## Featured Solutions

### Solutions to meet your needs

See all solutions




## Strategy & Advisory

From portfolio management and growth strategy to customer experience and digital transformation, we help clients improve performance and deliver lasting value.

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## Sales

Increase your commercial organization’s efficiency and effectiveness with smarter sales strategies, team structures and performance management solutions.

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## Digital, Technology & Data

Tap into our broad suite of technology solutions—innovative strategy, scalable implementation and automated operations—to help your company thrive.

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### CAREERS
## Join our team

ZSers embrace non-traditional ways of thinking, strive for excellence, and work together to drive life-changing impact in global healthcare and beyond. We're looking for smart, collaborative people with expertise, purpose and passion to change lives.

View open roles




## Work with ZS

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### Industries

Pharmaceuticals & Biotech

Medical Technology

Health Plans

Consumer Goods

Financial Services

### Solutions

AI & Analytics

Life Sciences R&D & Medical

Sales

Marketing

Strategy & Advisory

### Products

ZAIDYN Platform Overview

Commercial

Connected Health

Data & Analytics

Clinical Development

### Who we are

About ZS

Our People

Our Offices

Our ESG Commitments

Case Studies

ZS Careers

### Insights

All Insights

Impact Series

Life at ZS Insights

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